CrashPlan does not restore Windows system and application settings and is designed to just restore your personal and work files. NOTE: CrashPlan IS NOT an exact 1:1 copy of your computer (not a "system image"). What happens if my hard drive crashes and needs to be replaced? Once you have the hard drive or computer replaced the Help Desk will re-install the CrashPlan client, which will allow us to restore all your personal and work files. This can be done on your own or with assistance from the IMSS Help Desk. What happens if I lose a file(s)? CrashPlan has a restore feature that allows you to recover any file that is backed up on your computer. Where does my back up get stored? Your files are securely backed up to Crashplan's Cloud Storage using encryption. NOTE: CrashPlan IS NOT an exact 1:1 copy of your computer (not a "system image").On Mac computers the "System" folder is not being backed up.On Windows computers the "Windows" folder is not being backed up.Crashplan does not backup temporary or system files. CrashPlan is designed to back up your documents, such as Word, Excel, PowerPoint, photos, videos, PSTs, bookmarks, downloads etc.What's the status of my back up? To view the status of your back up, click the icon in your system tray (Windows) or menu bar (Mac), and select the "at-a-glance" feature. This is done over WiFi or Ethernet and ensures that your computer is backing up from almost anywhere. Your computer is backed up from anywhere where there's active Internet connection. The application is configured to effectively manage resources, most people never notice that it's running.ĭoes my computer back up if I'm away from campus or at JPL? Yes. Will CrashPlan slow down my computer? No. How many licenses can I purchase? You can purchase as many licenses as you like. What software does my computer need? The CrashPlan client is installed on your computer and is used to back up your files. How do I sign up? Just send an email to with your information and a PTA number for the charges. You can not backup shared computers or computers that belong to someone else. These are computers used for Caltech purposes. How many computers can I back up? An individual CrashPlan user license allows you to back up to 5 computers. How much is the service? The service is a yearly charge of $120 per user license.
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